Privacy Policy

This Privacy Policy applies to all users, customers, business partners, visitors, and end users who access or use the 3Wheels AI Platform.

3Wheels AI provides technology, artificial intelligence, automation, analytics, software, platform-based, mobility-related, and business-support services. The exact nature of services may vary depending on the product, agreement, or service plan used by you.

This Privacy Policy forms part of our Terms of Service or Terms of Use, where applicable. Any capitalized terms not defined in this Privacy Policy shall have the meaning given to them in our Terms of Service.

Depending on how you use our Services, 3Wheels AI may act as either a data fiduciary/data controller, when we decide how and why personal data is collected and processed, or a data processor, when we process data on behalf of a customer, business, or partner according to their instructions.

Where 3Wheels AI processes data on behalf of a customer, the customer is responsible for ensuring that they have the required legal rights, consent, and authority to provide such data to 3Wheels AI.

We process such data only to provide, maintain, secure, improve, and support our Services, or as otherwise permitted by applicable law or contractual agreement.

We only aim to collect information that is necessary for providing and improving our Services.

3.1 Information You Provide to Us

Depending on your use of the Platform, we may collect:

• name
• email address
• phone number
• company or organization name
• account login details
• profile information
• communication preferences
• support queries or messages sent to us
• documents, files, prompts, inputs, images, or other content uploaded by you
• payment or billing-related information, where applicable
• any other information you voluntarily provide while using our Services

We do not ask users to provide unnecessary sensitive personal information unless it is required for a specific service and permitted by law.

3.2 Information Collected Automatically

When you access or use our Platform, we may automatically collect certain technical and usage information, including:

• IP address
• device type
• browser type and version
• operating system
• access times and dates
• pages or features used
• crash reports
• performance logs
• approximate location based on IP address
• cookies and similar tracking information

This information helps us secure the Platform, detect fraud or misuse, improve performance, understand usage patterns, and provide a better user experience.

3.3 Cookies and Similar Technologies

3Wheels AI may use cookies, pixels, local storage, and similar technologies to operate and improve the Platform.

We may use Essential Cookies for login, authentication, security, and core platform functions; Functional Cookies to remember preferences and improve user experience; Analytics Cookies to understand how users interact with the Platform; and Marketing Cookies only where applicable and subject to user consent.

You can manage or disable cookies through your browser settings. Some parts of the Platform may not function properly if essential cookies are disabled.

3.4 Payment Information

If you purchase paid Services, payments may be processed through third-party payment gateway providers.

3Wheels AI does not store full credit card numbers, debit card numbers, UPI PINs, net banking passwords, or complete payment instrument details on its own systems. Such information is processed by authorized payment service providers according to their own security and compliance standards.

We may receive limited payment-related information such as transaction ID, payment status, invoice details, payment method type, and billing contact information.

3.5 User Content and Uploaded Data

You may submit or upload content to the Platform, including text, files, documents, images, business data, prompts, or other materials.

You are responsible for ensuring that any data you upload is lawful and that you have the right to share it with 3Wheels AI.

We do not claim ownership over your uploaded content. However, we may process it as necessary to provide the Services, improve functionality, ensure safety, prevent misuse, comply with law, and fulfill contractual obligations.

Unless specifically required for a service and legally permitted, 3Wheels AI does not intentionally collect:

• passwords for third-party services
• full payment card numbers
• banking passwords or UPI PINs
• government identity numbers unless legally or contractually required
• biometric data
• health data
• children's personal data
• unrelated private information from your device
• data from third-party apps installed on your device that are not connected to our Services

Users should avoid uploading highly sensitive personal information unless it is necessary for the intended use of the Services.

3Wheels AI may use collected data for the following purposes:

• to create and manage user accounts
• to provide, operate, and maintain the Platform
• to deliver requested Services
• to personalize user experience
• to process payments and billing
• to provide customer support
• to send service updates, security alerts, and account notifications
• to improve product performance and reliability
• to monitor usage and analyze trends
• to detect, prevent, and respond to fraud, spam, abuse, or unauthorized access
• to comply with legal, regulatory, or contractual obligations
• to enforce our Terms of Service
• to develop new features, products, or services
• to send marketing communications only where permitted by law or consented to by the user

3Wheels AI may send promotional emails, product updates, newsletters, or offers only where permitted by law or where you have given consent.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, changing your communication preferences where available, or contacting us at hello@3wheels.ai.

Even if you opt out of marketing communications, we may still send important service-related messages such as account alerts, billing notices, security notifications, or legal updates.

3Wheels AI does not sell your personal data.

We may share personal data only in limited situations, such as with trusted service providers, where required by law, during business transfers, or when necessary to protect rights, property, safety, or security.

Service providers may include cloud hosting providers, analytics providers, payment processors, customer support tools, email or communication service providers, security and fraud-prevention services, and technical infrastructure partners.

These providers are required to handle data securely and only for the purposes for which we engage them.

The Platform may contain links to third-party websites, applications, integrations, or services.

This Privacy Policy does not apply to third-party platforms that we do not own or control. 3Wheels AI is not responsible for the privacy practices, content, security, or policies of third-party services.

You should review the privacy policies of such third-party services before using them.

3Wheels AI retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain data for purposes such as providing active Services, maintaining account records, complying with legal or tax obligations, resolving disputes, enforcing agreements, preventing fraud or misuse, maintaining security logs, and legitimate business operations.

When personal data is no longer required, we will delete, anonymize, or securely restrict further processing of such data, where feasible.

You may request deletion of your personal data by contacting us at hello@3wheels.ai.

Upon receiving a deletion request, we may verify your identity before processing the request.

We will make reasonable efforts to delete applicable personal data within a reasonable period, subject to legal, regulatory, security, contractual, or operational requirements.

Some data may not be deleted immediately, including payment and invoice records, fraud-prevention logs, legal compliance records, dispute-related records, anonymized or aggregated data, and backup copies retained for a limited period.

Where complete deletion is not possible immediately, we will limit further processing of such data as required by applicable law.

3Wheels AI uses reasonable technical, administrative, and organizational safeguards to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encryption in transit, access controls, secure cloud infrastructure, authentication controls, monitoring and logging, internal security procedures, limited employee access based on business need, and periodic review of systems and processes.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Users are responsible for keeping their account credentials confidential and should not share passwords or login access with others.

Subject to applicable law, you may have the right to access your personal data, correct inaccurate or incomplete data, request deletion, withdraw consent where processing is based on consent, restrict or object to certain processing, request information about how your data is processed, manage marketing communication preferences, and raise a grievance regarding data handling.

To exercise these rights, contact us at hello@3wheels.ai. We may require identity verification before fulfilling certain requests.

By using the 3Wheels AI Platform, creating an account, submitting information, or continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, your use of the Platform or affirmative action, such as checking a consent box, submitting a form, or accepting terms, will be treated as consent to the collection and processing of your personal data as described in this Privacy Policy.

You may withdraw consent where legally permitted, but doing so may affect your ability to access certain Services.

3Wheels AI's Services are not intended for children under the age of 18.

We do not knowingly collect personal data from children. If we become aware that a child has provided personal data without appropriate consent, we will take reasonable steps to delete such data.

If you believe that a child has provided personal data to us, please contact us at hello@3wheels.ai.

Depending on our service providers, infrastructure, and business operations, your data may be processed or stored in India or other jurisdictions.

Where data is transferred outside India, 3Wheels AI will take reasonable steps to ensure that such transfer complies with applicable data protection laws and contractual safeguards.

By using our Platform, you acknowledge that your data may be processed in locations where data protection laws may differ from those in your jurisdiction.

By using the Platform, you represent that:

• the information you provide is accurate and lawful
• you have the right to submit any data uploaded to the Platform
• you will not upload unlawful, harmful, confidential, or third-party data without authorization
• you will not misuse the Platform
• you will keep your login credentials secure
• you will comply with applicable laws and our Terms of Service

3Wheels AI is not responsible for unauthorized information submitted by users without proper rights or consent.

If you have questions, complaints, or concerns regarding this Privacy Policy or our handling of your data, you may contact 3Wheels AI at hello@3wheels.ai or through https://3wheels.ai/.

We will make reasonable efforts to acknowledge and resolve privacy-related complaints in accordance with applicable law.

3Wheels AI aims to comply with applicable privacy and data protection laws, including Indian data protection and information technology laws, to the extent applicable to our business and Services.

If any provision of this Privacy Policy conflicts with mandatory legal requirements, the applicable law will prevail.

3Wheels AI may update this Privacy Policy from time to time to reflect changes in law, technology, business practices, or Services.

When we update this Privacy Policy, we may revise the effective date at the top of this page. Where required by law, we may provide additional notice or seek renewed consent.

Your continued use of the Platform after any update means you accept the revised Privacy Policy.

For questions, concerns, requests, or complaints about this Privacy Policy or our data practices, please contact 3Wheels AI at hello@3wheels.ai or visit https://3wheels.ai/.